Shipping / Returns FAQ
When we have all of the items of your order in stock, we will process it for shipment immediately. Please note most orders take 2-5 business days to process before actually leaving our warehouse. If we do not have an item in stock, a refund will be issued, as well as a confirmation email explaining the reason for the refund. You may receive a shipping notification before your order actually leaves our warehouse, as this message is sent automatically as soon as a shipping label is created.
Pre-ordered items ship slightly before or on their release dates. If you are ordering other items along with a pre-order, all items will ship together. If you want to buy in-stock items at the same time as a pre-order, the in-stock items will only ship immediately if placed on a separate order.
Please note that USPS delivery times are estimated and are not guaranteed. Also, USPS can take a few days for tracking to become active once an item has shipped. If you have any questions or concerns regarding your shipment, please email firstname.lastname@example.org. Most emails to the store are answered within 1 business day.
If you are placing an order and need it by a specific date, feel free to email us so we can let you know what options are available. While most orders take 2-5 business days to process, we can move orders with Express shipping to the front of the queue by special request in most instances.
If you wish to cancel your order, please contact us as soon as possible. If your order has already left our facility, we cannot cancel the order or issue a refund. In some instances, we are unable to refund shipping costs for canceled orders if too much time has elapsed. Please email email@example.com if you wish to cancel an order or have any other related questions.
Omnian Music Group offers a number of different service options from USPS and UPS to ship your order. The prices for these options are available upon checkout. We are not responsible for orders shipped to incorrect or invalid addresses. Please note that if you want your order sent to a PO Box address, you must select a USPS service. UPS will not deliver to PO Boxes, as they require a physical address for delivery.
Omnian Music Group accepts returns ONLY for items that are defective, damaged, or incorrect. If you receive an item that has one of these issues, or you are missing merchandise, please email firstname.lastname@example.org. Some issues may require photo verification.